Question 1

What is outside-in network monitoring?

Accepted Answer

Outside-in network monitoring measures broadband performance from the end-user perspective using test nodes deployed at customer premises and field cabinets, rather than relying on infrastructure telemetry such as router CPU or switch uptime. This approach captures real subscriber experience metrics including throughput, latency, jitter, packet loss, DNS resolution, and path analysis across HFC, FTTH, and hybrid networks.

Question 2

What metrics does Viewput measure?

Accepted Answer

Viewput continuously measures six core performance metrics: throughput (upload and download speeds up to 10 Gbps), latency (round-trip time), jitter (latency variation), packet loss, DNS resolution time, and path analysis (traceroute). These measurements are taken from dedicated test nodes connected to the ISP network at the edge, providing data that reflects actual subscriber experience.

Question 3

How does outside-in monitoring reduce broadband churn?

Accepted Answer

42% of US consumers considering switching their broadband provider cite poor Internet quality as the primary reason (Airties/Qualtrics, 2025). Outside-in monitoring detects throughput degradation, latency spikes, and packet loss from the subscriber perspective before customers notice. ISPs can then resolve issues proactively, reducing quality-driven cancellations.

Question 4

How do ISPs reduce truck rolls with remote monitoring?

Accepted Answer

ISPs reduce truck rolls by validating connectivity remotely using outside-in performance monitoring before dispatching field technicians. When a subscriber reports an issue, the ISP checks real-time and historical test data from the nearest monitoring node. If the data shows normal performance, the truck roll is avoided. Industry research indicates 25 to 30 percent of truck rolls are avoidable with pre-emptive remote triage (OnProcess Technology).

Question 5

How does Viewput help ISPs comply with BEAD requirements?

Accepted Answer

BEAD-funded deployments must demonstrate 100/20 Mbps throughput, latency at or below 100 ms, and no more than 48 hours of annual outage per location. Viewput provides continuous synthetic performance testing that generates auditable compliance evidence for these thresholds. Non-compliance with federal broadband subsidies risks fund clawbacks; RDOF defaults have already exceeded $3.3 billion (Benton Institute, 2025).

Question 6

What is the difference between outside-in and infrastructure monitoring?

Accepted Answer

Infrastructure monitoring measures internal network equipment health: router CPU utilization, switch port status, and backbone link throughput. Outside-in monitoring measures what the end user actually experiences: download and upload speeds, latency, jitter, packet loss, and DNS response time from the network edge. A network can show healthy infrastructure metrics while subscribers experience degraded service due to last-mile issues.

Question 7

How are Viewput test nodes deployed?

Accepted Answer

Viewput test nodes use zero-touch provisioning. A field technician connects the node to power and ethernet at a field cabinet, pedestal, market PoP, headend, or customer premises. The device automatically connects to the Viewput cloud, applies its configuration, and begins monitoring within minutes. No configuration files, software installation, or specialized training is required.

Question 8

What business outcomes can regional and local ISPs expect from proactive monitoring?

Accepted Answer

The strongest outcomes are reduced quality-driven churn risk, fewer avoidable truck rolls, and faster compliance reporting. Public research indicates service quality is a top churn driver, while remote pre-dispatch triage can prevent a meaningful share of truck rolls. Since customer acquisition commonly costs far more than retention, preventing avoidable quality incidents can improve both OPEX efficiency and revenue stability.

See Your Network Through
Your Customers' Eyes

Outside-in monitoring for ISPs to reduce churn and truck rolls, with zero-touch hardware deployed in minutes.Outside-in monitoring that helps ISP teams reduce churn and truck rolls fast.

See Your Network ThroughYour Customers' EyesYour Customers' Eyes

Outside-in monitoring for ISPs to reduce churn and truck rolls, with zero-touch hardware deployed in minutes.Outside-in monitoring that helps ISP teams reduce churn and truck rolls fast.

See Your Network Through
Your Customers' Eyes